Occasionally, you may experience a bug, error message, or unexpected behavior in Machineric.
When this happens, our support team is here to help. To resolve issues as quickly as possible, please follow the steps below.
Before Contacting Support
If possible, try the following first:
Refresh the page or log out and back in
Check whether the issue happens again
Note exactly what you were trying to do
If the issue continues, contact support.
How to Contact Support
Use the chat inside Machineric to contact our support team. Or reach out to us at [email protected] or via WhatsApp.
This ensures your request reaches the right people and includes important technical information automatically.
What Information to Provide
When reporting a bug or error, please include:
What you were trying to do
(for example: publishing a machine, saving changes, creating an offer)What happened instead
(error message, unexpected behavior, missing data, etc.)When it happened
(date and approximate time)Which machine or record was affected
(machine name or ID, if available)Your user role
(admin, standard user, etc.)Screenshots or screen recordings
Visual examples help us understand the issue much faster
The more details you provide, the faster we can identify and fix the problem.
What Happens Next
Once we receive your message:
Our support team reviews the information
We may ask follow-up questions if needed
We investigate and work on a solution
We keep you informed about progress and next steps
Some issues can be fixed immediately, while others may require further investigation.
Tips for Faster Resolution
Report issues as soon as possible
Include screenshots whenever you can
Describe steps clearly and in order
Mention if the issue affects multiple users
Your feedback helps us improve Machineric.
By reporting issues with clear information, you help us resolve them faster and make the platform better for everyone.